We got you covered!
Thank you so much for visiting our website. Our goal is to make sure your experience is easy and enjoyable. For your convenience, below we have listed some of the most frequently asked questions. If you still have questions that haven't been answered below, please do not hesitate to contact us and it will be our pleasure to provide you with the proper information.
Q. How do I place an order?
A. You can place an order through email, telephone or by making an appointment and visiting our showroom.
Q. How long does it take to process the order?
A. From the moment of approval, we ask that you allow 2 to 3 weeks for your order to process. In a rush? Ask us to see if it can be done sooner.
Q. Do I have to leave a deposit?
A. Yes, we require a 50% deposit when your order is approved. Deposits can be made in person or by credit card.
Q. What is the order process?
A. Once we know what you want, we will email you mock ups to choose from. When your mock up is approved, we send you a contract of your order for review and signature. Once we receive your deposit we process your order and let you know when it is ready.
Q. What are your forms of payment?
A. We accept Visa, Mastercard, Debit or cheques made out to The Detailed Diva Inc.
Q. Do you ship orders?
A. Unless you are purchasing from our online shop, we generally do not ship orders. We ask you to pick up your order at our showroom. If your order must be shipped we do so via Canada Post. Pricing varies depending on your order and you are charged only after your order has shipped.
Q. Do you have a store we can visit?
A. We require all our clients to make an appointment before visiting our office. We are not a store but rather an office with a showroom.
Q. Help! I am looking for something not listed on your site, can you do it?
A. Depending on what you are looking for, we always try to accommodate our customers to find what they are looking for.
Q. Will you personalize items that I bring or do I have to purchase them from you?
A. You can definitely bring in your own products that you have purchased elsewhere to be personalized. This is often the case for bath towels and t-shirts.
Q. Do you accept refunds or exchanges?
A. No. Once you send us a signed contract we do not accept refunds or exchanges. Your items are personalized and thus cannot be used again.
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